FTLife - VHIS Product
BENCHMARK
Consumer Ratings
The Consumer Scores are based on 2,500 independent and unbiased affluent insurance customers of Hong Kong and Mainland Visiting Customers from the BENCHMARK 2020 Insurance Survey that includes 450+ metrics over four pillars of satisfaction. The Overall score is an aggregated score of the four pillars.
The Rest
Overall Score out of 100%
Product Satisfaction
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Measures the satisfaction level of advisory, pre, and post-sale care, suitability, advocacy, and retention. A higher percentage means more satisfaction.
Cost of Product
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Measures whether the product is reasonably priced, the cost of product and fees, and the value-for-money perception. Newer products tend to have higher scores.
Satisfaction on R.O.I.
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Policyholders' satisfaction considering what each dollar can buy, including claims frequencies and coverages, rewards on no claims, leverage ratios, and bonuses.
Product Innovation
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Customers' experiences in the product's ongoing renewal, new features, flexibility in terms, yields, and value-creation to their overall financial planning goals.
BENCHMARK
Expert Reviews
This product has been reviewed by five industry veterans | December 2020
FTLife - “TopCare” Medical Insurance Plan
This is a solid product with no lifetime limits on coverage with some limitations. The coverage age is also up to 128 compared to its peer of age 100, it is an attractive feature. Another attractive feature is the level premium from age 70 to 128 is quite unique. Their No Claim Discounts is from day one, which is 16% as compared to peers of 3 years. Worldwide assistance and pioneer medical support services are helpful inclusions with this policy, as is the smartphone app. Cancer treatment of $160,000 can be improved, but it complies with VHIS requirement.
Corporate Sustainability Performance
As of December 2020, FTLife's financial rating has remained strong and stable: “A3” by Moody’s (Stable Outlook; as of 17 Jan 2020) and “A-” by Fitch (Stable Outlook; as of 15 Dec 2020).
BENCHMARK
Top-Rated VHIS Products
The Consumer Scores are based on 2,500 independent and unbiased affluent insurance customers of Hong Kong and Mainland Visiting Customers from the BENCHMARK 2020 Insurance Survey that includes 450+ metrics over four pillars of satisfaction. The Overall score is an aggregated score of the four pillars.