Awards Summary

FTLife

FTLife has a solid culture to win customers by going the extra mile for them.  Its robust intermediary servicing unit is a critical financial driver, and the company has been delivering excellent service top-down to brokers. The company won 3 outstanding achievers this year with two products and one service level.  The recent acquisition by NWS Holdings (“NWD" HKEX Code: 17) for US$2.74 billion at 1.4 P/B multiples demonstrated its long-time effort was undervalued.  NWS’s commitment to sustainability makes FTLife even more promising to deliver long-term value for local customers. 

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Benchmark Awards

Benchmark Awards Recipient - FTLife

Each year, Benchmark awards best practice insurers based on the Voice of the Customers (VOC) and Expert Reviews. Winning an award from Benchmark means that the winner has the highest overall ratings combining the VOC scores and the Expert Ratings in Benchmark’s 22 qualitative and 54 metrics in their respective categories, where companies are assessed on the quality in product, brand, client services, governance, and digital experience.

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Product Proposition +

Benchmark awards high-quality providers who offer outstanding qualities in financial strength, unique product propositions, features, value for money to customers, return on investments, customer care, claims process, ease of access, quality of advice, and social responsibilities, including investment policies for participating funds of customer policies.

Investment-linked Assurance Scheme

Expert Rating

Not Rated

Consumer Rating

Term-Life

Expert Rating

Not Rated

Consumer Rating

Universal Life

Expert Rating

Not Rated

Consumer Rating

VHIS

Expert Rating

Outstanding Achiever

Consumer Rating

Whole Life

Expert Rating

Best-In-Class

Consumer Rating

The Rest

Client Journey +

Intermediary Support

Expert Rating

Best-in-Class

Consumer Rating

Not Rated

Brand Performance +

Social Media Engagement Award

Expert Rating

Not Rated

Consumer Rating

Sustainability & ESG

Corporate Sustainability Performance

As of December 2020, FTLife's financial rating has remained strong and stable: “A3” by Moody’s (Stable Outlook; as of 17 Jan 2020) and “A-” by Fitch (Stable Outlook; as of 15 Dec 2020).

Parent Company Sustainability Rating

ESG Global Ranking Percentile

Global Compact Sector Ranking Percentile

Short-Term Temperature Alignment

Long-Term Temperature Alignment

Top 50.71%

Top 15.72%

2.7°C Aligned

>2.7°C Aligned

Financial Ratings
70%
Environmental Score
70%
Social Score
61%
Governance Score
33%
Global Compact Score
49%

The ESG score identifies sustainable companies that are better positioned to outperform over the long term. The methodology considers the principle of financial materiality for long-term performance, with an algorithm built only on information that helps explain future risk-adjusted performance.

The Environmental pillar considers the company's contribution and the impact of business activities to the emission of greenhouse gases and air pollutants, biodiversity, forest stewardship, generation of waste and other hazardous output, water pollution and withdrawal, investments into resource efficiency, and impact reduction.

The Social pillar considers the business' contribution and the impact of activities to equal opportunity, workplace-related health, and safety, support learning, product access to the disadvantaged including medicine, education, finance, food, the quality and safety of products, recognizing codes for child labor, the fair and equal compensation, and the working conditions.

The Governance pillar assesses the business practices on ethics against corruption, ensure long term control of board committee, shareholder rights, insider trading transparency, overall earnings, and debt to equity ratios.

The Temperature score represents the company's performance by their near term and long term alignment to the Paris Agreement using a simple scorecard for four different ratings: Aligned, Aligned long term, Aligned near term, and Overheating.

Companies contributing to the rise in global temperature under the agreed limit with a Near-Term Score with 2°C or less means the company is Paris-aligned for the current pathway until 2030, and a Long-Term Score with 2°C means an alignment for the current pathway until 2050.

The score quantifies the United Nations Global Compact (UNGC)’s four core principles: Human Rights, Labor Rights, the Environment, and Anti-Corruption. This measurement can be used as a risk management tool to approximate reputational risk-facing companies with lower scores.