Product Awards & Ratings

The 2020 Consumer Scores are based on 2,500 independent and unbiased affluent insurance customers of Hong Kong and Mainland Visiting Customers from the BENCHMARK 2020 Insurance Survey that includes 450+ metrics over four pillars of satisfaction. The Overall score is an aggregated score of the four pillars.  

Overall scoring is based on an aggregated consumer rating of the scores on Product Satisfaction, the satisfaction of Cost of Product, satisfaction on R.O.I, and satisfaction on Product Innovation. 

TOP-RATED PRODUCTS 2020

#1- Generali
Customer Rating
75 out of 100
Expert Rating
Not Rated
#2- Hong Kong Life
Customer Rating
74 out of 100
Expert Rating
Not Rated
#3 - Blue Insurance
Customer Rating
73 out of 100
Expert Rating
Not Rated
#4 - Bowtie
Customer Rating
73 out of 100
Expert Rating
Not Rated
#5 - Chubb Life
Customer Rating
73 out of 100
Expert Rating
78 out of 100
#6 - AXA Hong Kong And Macau
Customer Rating
73 out of 100
Expert Rating
80 out of 100
#7 - FWD
Customer Rating
72 out of 100
Expert Rating
Not Rated
#8 - China Life
Customer Rating
72 out of 100
Expert Rating
Not Rated
#9 - HSBC
Customer Rating
72 out of 100
Expert Rating
Not Rated
#10 - Sun Life
Customer Rating
71 out of 100
Expert Rating
Not Rated
#1- Bowtie
Customer Rating
74 out of 100
Expert Rating
Not Rated
#2- Hong Kong Life
Customer Rating
74 out of 100
Expert Rating
Not Rated
#3 - FWD
Customer Rating
73 out of 100
Expert Rating
Not Rated
#4 - Generali
Customer Rating
73 out of 100
Expert Rating
Not Rated
#5 - AXA Hong Kong And Macau
Customer Rating
73 out of 100
Expert Rating
81 out of 100
#6 - Tahoe Life
Customer Rating
73 out of 100
Expert Rating
Not Rated
#7 - Chubb Life
Customer Rating
73 out of 100
Expert Rating
Not Rated
#8 - Blue Insurance
Customer Rating
73 out of 100
Expert Rating
Not Rated
#9 - China Life
Customer Rating
72 out of 100
Expert Rating
Not Rated
#10 - Sun Life
Customer Rating
72 out of 100
Expert Rating
Not Rated
#1 - FWD
Customer Rating
75 out of 100
Expert Rating
Not Rated
#2 - Generali
Customer Rating
75 out of 100
Expert Rating
71 out of 100
#3- Hong Kong Life
Customer Rating
73 out of 100
Expert Rating
Not Rated
#4- AXA Hong Kong and Macau
Customer Rating
73 out of 100
Expert Rating
Not Rated
#5 - Chubb Life
Customer Rating
73 out of 100
Expert Rating
Not Rated
#6 - China Life
Customer Rating
72 out of 100
Expert Rating
Not Rated
#7 - HSBC
Customer Rating
72 out of 100
Expert Rating
Not Rated
#8 - BOC Life
Customer Rating
72 out of 100
Expert Rating
Not Rated
#9 - Manulife
Customer Rating
72 out of 100
Expert Rating
Not Rated
#1- Generali
Customer Rating
74 out of 100
Expert Rating
Not Rated
#2- Hong Kong Life
Customer Rating
74 out of 100
Expert Rating
Not Rated
#3 - FWD
Customer Rating
73 out of 100
Expert Rating
Not Rated
#4 - Chubb Life
Customer Rating
73 out of 100
Expert Rating
Not Rated
#5 - Blue Insurance
Customer Rating
73 out of 100
Expert Rating
Not Rated
#6 - China Life
Customer Rating
72 out of 100
Expert Rating
Not Rated
#7 - AXA Hong Kong And Macau
Customer Rating
72 out of 100
Expert Rating
80 out of 100
#8 - Tahoe Life
Customer Rating
71 out of 100
Expert Rating
71 out of 100
#9 - BOC Life
Customer Rating
71 out of 100
Expert Rating
Not Rated
#10 - Manulife
Customer Rating
71 out of 100
Expert Rating
Not Rated
#1- Blue Insurance
Customer Rating
74 out of 100
Expert Rating
Not Rated
#2- Transamerica Life
Customer Rating
74 out of 100
Expert Rating
Not Rated
#3 - Hong Kong Life
Customer Rating
74 out of 100
Expert Rating
Not Rated
#4 - AXA Hong Kong and Macau
Customer Rating
73 out of 100
Expert Rating
Not Rated
#5 - FWD
Customer Rating
73 out of 100
Expert Rating
Not Rated
#6 - Chubb Life
Customer Rating
73 out of 100
Expert Rating
Not Rated
#7 - Generali
Customer Rating
72 out of 100
Expert Rating
Not Rated
#8 - Bowtie
Customer Rating
72 out of 100
Expert Rating
Not Rated
#9 - HSBC
Customer Rating
72 out of 100
Expert Rating
Not Rated
#10 - AIA
Customer Rating
71 out of 100
Expert Rating
Not Rated
#1- Generali
Customer Rating
74 out of 100
Expert Rating
Not Rated
#2 - Transamerica Life
Customer Rating
74 out of 100
Expert Rating
Not Rated
#3 - AXA Hong Kong and Macau
Customer Rating
74 out of 100
Expert Rating
Not Rated
#4 - Chubb Life
Customer Rating
74 out of 100
Expert Rating
Not Rated
#5 - FWD
Customer Rating
73 out of 100
Expert Rating
Not Rated
#6 - AIA
Customer Rating
73 out of 100
Expert Rating
Not Rated
#7 - Manulife
Customer Rating
72 out of 100
Expert Rating
Not Rated
#8 - China Life
Customer Rating
72 out of 100
Expert Rating
Not Rated
#9 - BOC Life
Customer Rating
72 out of 100
Expert Rating
Not Rated
#10 - Hong Kong Life
Customer Rating
72 out of 100
Expert Rating
Not Rated
#1- Generali
Customer Rating
74 out of 100
Expert Rating
Not Rated
#2- Transamerica Life
Customer Rating
74 out of 100
Expert Rating
Not Rated
#3- Hong Kong Life
Customer Rating
74 out of 100
Expert Rating
Not Rated
#4- FWD
Customer Rating
73 out of 100
Expert Rating
Not Rated
#5 - Chubb Life
Customer Rating
73 out of 100
Expert Rating
72 out of 100
#6 - China Life
Customer Rating
72 out of 100
Expert Rating
Not Rated
#7 - AXA Hong Kong and Macau
Customer Rating
72 out of 100
Expert Rating
Not Rated
#8 - Tahoe Life
Customer Rating
71 out of 100
Expert Rating
Not Rated
#9 - BOC Life
Customer Rating
71 out of 100
Expert Rating
Not Rated
#10 - Manulife
Customer Rating
71 out of 100
Expert Rating
Not Rated
#1- AXA Hong Kong and Macau
Customer Rating
74 out of 100
Expert Rating
Not Rated
#2- FTLife
Customer Rating
74 out of 100
Expert Rating
Not Rated
#3- BOC Life
Customer Rating
74 out of 100
Expert Rating
Not Rated
#4- FWD
Customer Rating
73 out of 100
Expert Rating
Not Rated
#5- AIA
Customer Rating
73 out of 100
Expert Rating
Not Rated
#6- China Life
Customer Rating
73 out of 100
Expert Rating
Not Rated
#7- Chubb Life
Customer Rating
72 out of 100
Expert Rating
Not Rated