Mandatory Provident Fund – Investor Education Award

Submission ID*

Company Name*

Investor Education

1. What are the key objectives of your firm’s investor education efforts? Please select all that apply:

Enable MPF members to make well-informed investment decisions

Enable MPF members to make more effective retirement plans

Present investment/market research

Give MPF members an opportunity to meet the underlying fund managers

Inform MPF members of their freedom of choice

General financial literacy

Introduce our firm’s products and services

Others

Others (please specify, maximum 150 words)

1b. Please choose ONE of the above and explain the key initiatives through which the investor education program was executed. Please also explain the results of these initiatives, and how success was measured.

(Minimum 200 words, maximum 600 words)

2. What are your company's vision and goals for aligning the value for customers and benefiting the community, and how are they effectively communicated across the organization?

3. What is the content of the investor education initiatives focused on? Please select all that apply:

Others (please specify, maximum 150 words)

4. What steps did you take to ensure that the content is objective, impartial and informative, without any bias toward your company’s products/services, and without selling your firm’s offerings?

(Please explain in minimum 100 words, maximum 500 words)

5. How does your firm ensure that MPF members have at least a basic understanding of investment and of their own risk tolerance levels? Please explain the steps taken toward this end?

(Please explain in minimum 100 words, maximum 500 words)

6. The firm’s advisors and other client-facing staff are perhaps the most effective and ever-present avenues of investor education. Are there any efforts/policies/processes to ensure they receive ongoing training on giving impartial, well-informed, appropriate advice to customers, beyond minimum regulatory requirements?

(Please explain in minimum 100 words, maximum 500 words)

7. With financial markets and products becoming increasingly complex, investor education is a long-term, ongoing commitment. What steps are your company taking to ensure that crucial market developments are explained to clients promptly on an ongoing basis? Please also mention how you use digital and non-digital channels for different client segments.

(Please explain in minimum 100 words, maximum 500 words)

8. What is the total number of educational forums, workshops and other programs delivered to your clients and potential clients in the past 12 months to 30 June 2022, for the purpose of educating MPF members?

Public workshops

Private workshops

Public forum

Media airtime

Media articles

TVC

Roadshows

Others

9. What is the total number of beneficiaries for the programs mentioned above over the last 12 months to 30 June 2022?

Public workshops

Private workshops

Public forum

Media airtime

Media articles

TVC

Roadshows

Others

10. How do you measure the success of your investor education initiatives? What are some KPIs applied towards the measurement and how successful have you been in the past 12 months?

Video links (optional):

Attachments (Recommended: Samples of newsletters, reports, presentations and other investor education material provided to clients)

Drop files here or

Max. file size: 50 MB.

CAPTCHA

Investor Education

Headquarters

Email Address

Telephone Number