Mandatory Provident Fund – Employer Support

Submission ID*

Company Name*

Employer Support

1. What is your service pledge to the following:

Scheme setup and dispatch Notice of Acceptance

Member enrollment and dispatch Membership Certificate

After-Sale Service

Change of employee particulars

Change of employer particulars

Change of member salary

Telephone enquiries

Voice message

Reprint Statements

Other Pledges

2. What does your customer portal do for Employers? Please select all that apply:

We do more than the above, and please see the description below:

3. If you have run an Employer Satisfaction Survey within the past 24 months, please explain your objectives? Select all that apply:

To improve loyalty and advocacy

To understand the landscape better

To understand competitors behavior

To track customer satisfaction level

To understand the buying, servicing, and claims experience

To address negative sentiment and provide service recovery

None of the above

Please highlight the tools used for employer satisfaction and feedback, and highlight your achievement and process. What was the methodology applied, and in what way has satisfaction level changed your Assets under Administration and/or number of company accounts:

4. By order of importance, please state the reasons you think are of the utmost importance for AUM Retention? (Drag the option from top to bottom to indicate the priority)

Prompt servicing and response time better than peers
Investment performance better than peers
Fees cheaper than peers
Independent investment manager selection
Our brand is better than peers
Our technology and portal is a competitive edge
We have a tight relationship with existing members
None of the above

We have better competitive edges than the above:

Please explain:

5. By order of importance, please state the reasons you think are of the utmost importance for AUM Acquisition? (Drag the option from top to bottom to indicate the priority)

Excellent brand campaigns
Investment performance better than peers
Fees cheaper than peers
Independent investment manager selection
Our brand is better than peers
Our technology and portal is a competitive edge
Attractive transfer offers
None of the above

We have better competitive edges than the above:

Please explain:

6. Has the firm been involved in any customer-related lawsuits or offenses investigated by a judicial/regulatory process during 12 months?

Yes

Additional Remarks:

7. Does the firm discuss or monitor the impact that its products and services have on members?

Yes

Additional Remarks:

Video links (Optional)

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Employer Support

Headquarters

Email Address

Telephone Number