FTLife - Whole Life Product
BENCHMARK
Consumer Ratings
The Consumer Scores are based on 2,500 independent and unbiased affluent insurance customers of Hong Kong and Mainland Visiting Customers from the BENCHMARK 2020 Insurance Survey that includes 450+ metrics over four pillars of satisfaction. The Overall score is an aggregated score of the four pillars.
The Rest
Overall Score out of 100%
Product Satisfaction
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Measures the satisfaction level of advisory, pre, and post-sale care, suitability, advocacy, and retention. A higher percentage means more satisfaction.
Cost of Product
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Measures whether the product is reasonably priced, the cost of product and fees, and the value-for-money perception. Newer products tend to have higher scores.
Satisfaction on R.O.I.
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Policyholders' satisfaction considering what each dollar can buy, including claims frequencies and coverages, rewards on no claims, leverage ratios, and bonuses.
Product Innovation
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Customers' experiences in the product's ongoing renewal, new features, flexibility in terms, yields, and value-creation to their overall financial planning goals.
BENCHMARK
Expert Reviews
This product has been reviewed by five industry veterans | December 2020
FTLife “On Your Mind” Insurance Plan
We believe the general public underappreciates FTLife's whole life product. It is innovative, and the product allows an affordable premium rate with decreasing guaranteed death benefits in the elderly stage. The product is also embedded with the Policy Reverse Mortgage Program that helps customers finance their annuity. Another unique feature we find was the product allows customers to customize the death benefit payout option, from making a regular payment to a lump sum over time or a specific percentage. These features make this product exceptionally friendly for customers seriously considering retirement and legacy planning.
Corporate Sustainability Performance
As of December 2020, FTLife's financial rating has remained strong and stable: “A3” by Moody’s (Stable Outlook; as of 17 Jan 2020) and “A-” by Fitch (Stable Outlook; as of 15 Dec 2020).
BENCHMARK
Top-Rated Whole Life Products
The Consumer Scores are based on 2,500 independent and unbiased affluent insurance customers of Hong Kong and Mainland Visiting Customers from the BENCHMARK 2020 Insurance Survey that includes 450+ metrics over four pillars of satisfaction. The Overall score is an aggregated score of the four pillars.