AXA - Whole Life Product
The Consumer Scores are based on 2,500 independent and unbiased affluent insurance customers of Hong Kong and Mainland Visiting Customers from the BENCHMARK 2020 Insurance Survey that includes 450+ metrics over four pillars of satisfaction. The Overall score is an aggregated score of the four pillars.
Overall Score out of 100%
Measures the satisfaction level of advisory, pre, and post-sale care, suitability, advocacy, and retention. A higher percentage means more satisfaction.
Cost of Product
Measures whether the product is reasonably priced, the cost of product and fees, and the value-for-money perception. Newer products tend to have higher scores.
Satisfaction on R.O.I.
Policyholders' satisfaction considering what each dollar can buy, including claims frequencies and coverages, rewards on no claims, leverage ratios, and bonuses.
Better Than Most
Customers' experiences in the product's ongoing renewal, new features, flexibility in terms, yields, and value-creation to their overall financial planning goals.
Corporate Sustainability Performance
As of December 2020, AXA's financial rating has remained strong and stable: “AA-” (Stable Outlook; as of 16 Mar 2020) by Standard & Poor’s, “Aa3” by Moody’s (Stable Outlook; as of 5 Apr 2019) and “AA-” by Fitch (Stable Outlook; as of 5 Apr 2019).
The Group integrates ESG into the investment policy of the Participating funds and has a specifically high score in Human Rights and Labor Rights under the UN Global Compact Principles.