Chubb Life - Universal Life Product

BENCHMARK

Consumer Ratings

The Consumer Scores are based on 2,500 independent and unbiased affluent insurance customers of Hong Kong and Mainland Visiting Customers from the BENCHMARK 2020 Insurance Survey that includes 450+ metrics over four pillars of satisfaction. The Overall score is an aggregated score of the four pillars.

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Better Than Most

Overall Score out of 100%

Product Satisfaction

Average

Measures the satisfaction level of advisory, pre, and post-sale care, suitability, advocacy, and retention. A higher percentage means more satisfaction.

Cost of Product

Best of the Best

Measures whether the product is reasonably priced, the cost of product and fees, and the value-for-money perception. Newer products tend to have higher scores.

Satisfaction on R.O.I.

Average

Policyholders' satisfaction considering what each dollar can buy, including claims frequencies and coverages, rewards on no claims, leverage ratios, and bonuses.

Product Innovation

Average

Customers' experiences in the product's ongoing renewal, new features, flexibility in terms, yields, and value-creation to their overall financial planning goals.

BENCHMARK

Expert Reviews

Not Rated

Corporate Sustainability Performance

As of March 2021, Chubb's financial rating has remained strong and stable: “A+” (Stable Outlook; as of 15 May 2020) by Standard & Poor’s, “A+” by AM Best (Stable Outlook; as of 17 Dec 2020) and “A+” by Fitch (Stable Outlook; as of 26 Mar 2021).

Financial Ratings
83%
Environmental Score
66%
Social Score
51%
Governance Score
62%
Global Compact Score
63%
BENCHMARK

Top-Rated Universal Life Products

The Consumer Scores are based on 2,500 independent and unbiased affluent insurance customers of Hong Kong and Mainland Visiting Customers from the BENCHMARK 2020 Insurance Survey that includes 450+ metrics over four pillars of satisfaction. The Overall score is an aggregated score of the four pillars.

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