AXA - Term Life Product

BENCHMARK

Consumer Ratings

The Consumer Scores are based on 2,500 independent and unbiased affluent insurance customers of Hong Kong and Mainland Visiting Customers from the BENCHMARK 2020 Insurance Survey that includes 450+ metrics over four pillars of satisfaction. The Overall score is an aggregated score of the four pillars.

insert image

Better Than Most

Overall Score out of 100%

Product Satisfaction

Better Than Most

Measures the satisfaction level of advisory, pre, and post-sale care, suitability, advocacy, and retention. A higher percentage means more satisfaction.

Cost of Product

The Rest

Measures whether the product is reasonably priced, the cost of product and fees, and the value-for-money perception. Newer products tend to have higher scores.

Satisfaction on R.O.I.

Average

Policyholders' satisfaction considering what each dollar can buy, including claims frequencies and coverages, rewards on no claims, leverage ratios, and bonuses.

Product Innovation

Better Than Most

Customers' experiences in the product's ongoing renewal, new features, flexibility in terms, yields, and value-creation to their overall financial planning goals.

BENCHMARK

Expert Reviews

Not Rated

Corporate Sustainability Performance

As of December 2020, AXA's financial rating has remained strong and stable: “AA-” (Stable Outlook; as of 16 Mar 2020) by Standard & Poor’s, “Aa3” by Moody’s (Stable Outlook; as of 5 Apr 2019) and “AA-” by Fitch (Stable Outlook; as of 5 Apr 2019).

The Group integrates ESG into the investment policy of the Participating funds and has a specifically high score in Human Rights and Labor Rights under the UN Global Compact Principles.

Financial Ratings
90%
Environmental Score
66%
Social Score
63%
Governance Score
41%
Global Compact Score
89%
BENCHMARK

Top-Rated Term Life Products

The Consumer Scores are based on 2,500 independent and unbiased affluent insurance customers of Hong Kong and Mainland Visiting Customers from the BENCHMARK 2020 Insurance Survey that includes 450+ metrics over four pillars of satisfaction. The Overall score is an aggregated score of the four pillars.

Blue
Transamerica Life
Hong Kong Life