AXA - Healthcare Product
BENCHMARK
Consumer Ratings
The Consumer Scores are based on 2,500 independent and unbiased affluent insurance customers of Hong Kong and Mainland Visiting Customers from the BENCHMARK 2020 Insurance Survey that includes 450+ metrics over four pillars of satisfaction. The Overall score is an aggregated score of the four pillars.
Better Than Most
Overall Score out of 100%
Product Satisfaction
Better Than Most
Measures the satisfaction level of advisory, pre, and post-sale care, suitability, advocacy, and retention. A higher percentage means more satisfaction.
Cost of Product
The Rest
Measures whether the product is reasonably priced, the cost of product and fees, and the value-for-money perception. Newer products tend to have higher scores.
Satisfaction on R.O.I.
Average
Policyholders' satisfaction considering what each dollar can buy, including claims frequencies and coverages, rewards on no claims, leverage ratios, and bonuses.
Product Innovation
Better Than Most
Customers' experiences in the product's ongoing renewal, new features, flexibility in terms, yields, and value-creation to their overall financial planning goals.
BENCHMARK
Expert Reviews
This product has been reviewed by five industry veterans | December 2020
AXA WiseGuard Pro Medical Insurance Plan
This is a solid product with different coverage options and deductible with a lifetime limit from HK$20M to $80M. The plan comes with a complimentary second medical opinion, case management, and a Nurse hotline, all quite friendly during Covid-19. AXA packs a few fun features to the product, such as the AXA GOAL Programme has a different level of rewards that encourages their customers to strive for better health. Although not the first in the market, features are upgraded, and up to 20% discounts highly competitive. The No Claim Discounts of up to 15% could be earned from having a healthier body. AXA’s extensive medical network is a plus for this policy, as are worldwide assistance, China hospital admission deposit guarantee, complimentary second opinion, case management, nurse hotline, and BetterMe wellness support. An excellent overall package!
Corporate Sustainability Performance
As of December 2020, AXA's financial rating has remained strong and stable: “AA-” (Stable Outlook; as of 16 Mar 2020) by Standard & Poor’s, “Aa3” by Moody’s (Stable Outlook; as of 5 Apr 2019) and “AA-” by Fitch (Stable Outlook; as of 5 Apr 2019).
The Group integrates ESG into the investment policy of the Participating funds and has a specifically high score in Human Rights and Labor Rights under the UN Global Compact Principles.
BENCHMARK
Top-Rated Healthcare Products
The Consumer Scores are based on 2,500 independent and unbiased affluent insurance customers of Hong Kong and Mainland Visiting Customers from the BENCHMARK 2020 Insurance Survey that includes 450+ metrics over four pillars of satisfaction. The Overall score is an aggregated score of the four pillars.