Tahoe Life - Critical Illness Product

BENCHMARK

Consumer Ratings

The Consumer Scores are based on 2,500 independent and unbiased affluent insurance customers of Hong Kong and Mainland Visiting Customers from the BENCHMARK 2020 Insurance Survey that includes 450+ metrics over four pillars of satisfaction. The Overall score is an aggregated score of the four pillars.

Average

Overall Score out of 100%

Product Satisfaction

The Rest

Measures the satisfaction level of advisory, pre, and post-sale care, suitability, advocacy, and retention. A higher percentage means more satisfaction.

Cost of Product

Average

Measures whether the product is reasonably priced, the cost of product and fees, and the value-for-money perception. Newer products tend to have higher scores.

Satisfaction on R.O.I.

Average

Policyholders' satisfaction considering what each dollar can buy, including claims frequencies and coverages, rewards on no claims, leverage ratios, and bonuses.

Product Innovation

Average

Customers' experiences in the product's ongoing renewal, new features, flexibility in terms, yields, and value-creation to their overall financial planning goals.

BENCHMARK

Expert Reviews

This product has been reviewed by five industry veterans | December 2020

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Tahoe Life MultiGuard Critical Illness Protection Plan

This is an attractive C.I. product with a strong taste of savings element.  The product has a wide range of coverage including 171 critical illnesses and 19 benign tumors.  There are few features added to the value for money including a 24/7 medical inquiry online with instant responses, and an oncology specialist provided by a company owned by the same parent.  

Product Feature
80%
Needs Alignment
70%
Flexibility
80%
Customer Care
80%
Value For Money
80%

Corporate Sustainability Performance

Not Rated

BENCHMARK

Top-Rated Critical Illness Products

The Consumer Scores are based on 2,500 independent and unbiased affluent insurance customers of Hong Kong and Mainland Visiting Customers from the BENCHMARK 2020 Insurance Survey that includes 450+ metrics over four pillars of satisfaction. The Overall score is an aggregated score of the four pillars.

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