Chubb Life – Critical Illness Product
BENCHMARK
Consumer Ratings
The Consumer Scores are based on 2,500 independent and unbiased affluent insurance customers of Hong Kong and Mainland Visiting Customers from the BENCHMARK 2020 Insurance Survey that includes 450+ metrics over four pillars of satisfaction. The Overall score is an aggregated score of the four pillars.
Better Than Most
Overall Score out of 100%
Product Satisfaction
Better Than Most
Measures the satisfaction level of advisory, pre, and post-sale care, suitability, advocacy, and retention. A higher percentage means more satisfaction.
Cost of Product
Best of the Best
Measures whether the product is reasonably priced, the cost of product and fees, and the value-for-money perception. Newer products tend to have higher scores.
Satisfaction on R.O.I.
Better Than Most
Policyholders' satisfaction considering what each dollar can buy, including claims frequencies and coverages, rewards on no claims, leverage ratios, and bonuses.
Product Innovation
Average
Customers' experiences in the product's ongoing renewal, new features, flexibility in terms, yields, and value-creation to their overall financial planning goals.
BENCHMARK
Expert Reviews
This product has been reviewed by five industry veterans | December 2020
Chubb Embrace Care Critical Illness Protector
A solid product with a sophisticated structure, and the company has built helpful videos to simplify users' understanding. The enhanced digital delivery also helps agents improve customer care. The C.I. product is innovative and forward-thinking that has flexibility for diverse needs and risks. The product is a solid all-around product and is providing attractive long-term returns.
Corporate Sustainability Performance
As of March 2021, Chubb's financial rating has remained strong and stable: “A+” (Stable Outlook; as of 15 May 2020) by Standard & Poor’s, “A+” by AM Best (Stable Outlook; as of 17 Dec 2020) and “A+” by Fitch (Stable Outlook; as of 26 Mar 2021).
BENCHMARK
Top-Rated Critical Illness Products
The Consumer Scores are based on 2,500 independent and unbiased affluent insurance customers of Hong Kong and Mainland Visiting Customers from the BENCHMARK 2020 Insurance Survey that includes 450+ metrics over four pillars of satisfaction. The Overall score is an aggregated score of the four pillars.