BENCHMARK

Insurance Products Awards & Ratings

The Consumer Scores are based on 2,500 independent and unbiased affluent insurance customers of Hong Kong and Mainland Visiting Customers from the BENCHMARK 2020 Insurance Survey that includes 450+ metrics over four pillars of satisfaction. The Overall score is an aggregated score of the four pillars.

Critical Illness
#1 - Generali Life

Best-in-Class

Customers Like
Experience in product costs and features and think it is good value for money and the overall client journey.
Experts Like
The overall customer needs alignment, pre, and post-sale customer care, and social responsibility is taken towards critical illness product uptake.

AIA International Limited
AXA Hong Kong and Macau
BOC Life
China Life Insurance (Overseas) Company Limited
Chubb Life Insurance Company Ltd.
FTLife Insurance Company Limited
FWD Life Insurance Company (Bermuda) Limited
Generali Life (Hong Kong) Limited
Hang Seng Insurance Company Limited
Hong Kong Life Insurance Limited
HSBC Life (International) Limited
Manulife (International) Limited
Prudential Hong Kong Limited
Sun Life Hong Kong
Tahoe Life Insurance Company Limited
Transamerica Life (Bermuda) Ltd
YF Life Insurance International Ltd

AIA International Limited
AXA Hong Kong and Macau
BOC Life
China Life Insurance (Overseas) Company Limited
Chubb Life Insurance Company Ltd.
FTLife Insurance Company Limited
FWD Life Insurance Company (Bermuda) Limited
Generali Life (Hong Kong) Limited
Hang Seng Insurance Company Limited
Hong Kong Life Insurance Limited
HSBC Life (International) Limited
Manulife (International) Limited
Prudential Hong Kong Limited
Sun Life Hong Kong
Tahoe Life Insurance Company Limited
Transamerica Life (Bermuda) Ltd
YF Life Insurance International Ltd

AIA International Limited
AXA Hong Kong and Macau
BOC Life
China Life Insurance (Overseas) Company Limited
Chubb Life Insurance Company Ltd.
FTLife Insurance Company Limited
FWD Life Insurance Company (Bermuda) Limited
Generali Life (Hong Kong) Limited
Hang Seng Insurance Company Limited
Hong Kong Life Insurance Limited
HSBC Life (International) Limited
Manulife (International) Limited
Prudential Hong Kong Limited
Sun Life Hong Kong
Tahoe Life Insurance Company Limited
Transamerica Life (Bermuda) Ltd
YF Life Insurance International Ltd

AIA International Limited
AXA Hong Kong and Macau
BOC Life
China Life Insurance (Overseas) Company Limited
Chubb Life Insurance Company Ltd.
FTLife Insurance Company Limited
FWD Life Insurance Company (Bermuda) Limited
Generali Life (Hong Kong) Limited
Hang Seng Insurance Company Limited
Hong Kong Life Insurance Limited
HSBC Life (International) Limited
Manulife (International) Limited
Prudential Hong Kong Limited
Sun Life Hong Kong
Tahoe Life Insurance Company Limited
Transamerica Life (Bermuda) Ltd
YF Life Insurance International Ltd

AIA International Limited
AXA Hong Kong and Macau
BOC Life
China Life Insurance (Overseas) Company Limited
Chubb Life Insurance Company Ltd.
FTLife Insurance Company Limited
FWD Life Insurance Company (Bermuda) Limited
Generali Life (Hong Kong) Limited
Hang Seng Insurance Company Limited
Hong Kong Life Insurance Limited
HSBC Life (International) Limited
Manulife (International) Limited
Prudential Hong Kong Limited
Sun Life Hong Kong
Tahoe Life Insurance Company Limited
Transamerica Life (Bermuda) Ltd
YF Life Insurance International Ltd

AIA International Limited
AXA Hong Kong and Macau
BOC Life
China Life Insurance (Overseas) Company Limited
Chubb Life Insurance Company Ltd.
FTLife Insurance Company Limited
FWD Life Insurance Company (Bermuda) Limited
Generali Life (Hong Kong) Limited
Hang Seng Insurance Company Limited
Hong Kong Life Insurance Limited
HSBC Life (International) Limited
Manulife (International) Limited
Prudential Hong Kong Limited
Sun Life Hong Kong
Tahoe Life Insurance Company Limited
Transamerica Life (Bermuda) Ltd
YF Life Insurance International Ltd

#2 - AXA

Best-in-Class

Customers Like
Experience in product costs and features and think it is good value for money and the overall client journey.
Experts Like
The overall customer needs alignment, pre, and post-sale customer care, and social responsibility is taken towards critical illness product uptake.
#3 - Hong Kong Life
Customers Like
Experience in product costs and features and think it is good value for money and the overall client journey.
Experts Like
Not Rated